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NEW V-CALL Issue. What is going on here? See imagine *FIXED*
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 image.png (575kb) downloaded 1 time(s).When trying to use V-call all of the incoming calls look like this. The green bar at the bottom is consent.(not glitching in and out) All Vcalls from any device look like this. -We've tried connecting both in and out of network, so it is not a connection issue. -We are running the latest version of Vmix. -Computer running Vmix: Windows 10 AMD Ryzen 9 3900 16GB of Ram AMD Radeon RX 5700 XT 8GB RAM -Updated video card and windows to latest available updates. Please let me know your thoughts and possible solutions to try. Everything else seems to work ok, including NDI inputs, video sources and graphics. Help!
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Joined: 10/29/2019(UTC) Posts: 94  Location: Syracuse Thanks: 10 times
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So this started with version 23.0.0.46?
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Originally Posted by: TBacker  So this started with version 23.0.0.46?
It was like this in .41 as well.
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Joined: 10/29/2019(UTC) Posts: 94 Location: Syracuse Thanks: 10 times
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There is a new version (.46) you may want to try. You can always retrograde if you need to (I always keep 2 or 3 older version installers in case).
Otherwise, if nothing has changed on your system, I defer to the guys at vMix. We use vMix call pretty heavily, and I've never seen this.
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Originally Posted by: TBacker There is a new version (.46) you may want to try.
Otherwise, if nothing has changed on your system, I defer to the guys at vMix. We use vMix call pretty heavily, and I've never seen this.
Yes, we are on .46 now and all drivers are updated. It's really weird. Can't seem to figure it this out.
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Joined: 1/13/2010(UTC) Posts: 5,228  Location: Gold Coast, Australia Was thanked: 4332 time(s) in 1528 post(s)
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Hi,
This is a graphics card driver issue, I would suggest rolling back to an older AMD driver to see if it helps.
Regards,
Martin
vMix
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Rank: Newbie
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Originally Posted by: admin Hi,
This is a graphics card driver issue, I would suggest rolling back to an older AMD driver to see if it helps.
Regards,
Martin
vMix Thank you I will give that a try and let you know what happens.
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Joined: 2/14/2020(UTC) Posts: 11  Location: Leiden
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I have the exact same problem. I use a new mac 16" with Windows 10. It used to work flawlesslyon my pc. My internet speed is 200 down/50 up. I don't understand
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Rank: Newbie
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Originally Posted by: Dane Originally Posted by: admin Hi,
This is a graphics card driver issue, I would suggest rolling back to an older AMD driver to see if it helps.
Regards,
Martin
vMix Thank you I will give that a try and let you know what happens. Originally Posted by: Bunkerboss I have the exact same problem. I use a new mac 16" with Windows 10. It used to work flawlesslyon my pc. My internet speed is 200 down/50 up. I don't understand
I've reverted to old graphic driver's and the issue is still there. I've also done a clean install of VMIX. Not sure what to do.
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Rank: Administration
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Joined: 1/13/2010(UTC) Posts: 5,228 Location: Gold Coast, Australia Was thanked: 4332 time(s) in 1528 post(s)
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It's unfortunately a problem with some AMD graphics cards.
If you have access to an NVIDIA graphics card it may be worth swapping that out.
Regards,
Martin
vMix
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Rank: Member
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Joined: 2/14/2020(UTC) Posts: 11 Location: Leiden
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Originally Posted by: admin It's unfortunately a problem with some AMD graphics cards.
If you have access to an NVIDIA graphics card it may be worth swapping that out.
Regards,
Martin
vMix So basicly, I bought a €4200 MacBook with TB3, so that I could use it with my UltraStudio4K and finally integrate vMix in my workflow just to come to the conclusion the whole vMix Call is a worthless combination :( I am getting so tired of this process. Not to blame vMix, but there's a glitch in this chain that's so tiring. The whole other driver doesn't work for Bootcamp Windows, appearently.
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Originally Posted by: Bunkerboss So basicly, I bought a €4200 MacBook with TB3, so that I could use it with my UltraStudio4K and finally integrate vMix in my workflow just to come to the conclusion the whole vMix Call is a worthless combination :( I am getting so tired of this process. Not to blame vMix, but there's a glitch in this chain that's so tiring.
The whole other driver doesn't work for Bootcamp Windows, apparently. If you intended to use vMix from the outset, buying a Mac was unwise. Apple has long preferred AMD GPUs where vMix runs best with nVidia GTX. Further, you could buy a comparable Windows laptop for a LOT less $.
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Rank: Member
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Joined: 2/14/2020(UTC) Posts: 11 Location: Leiden
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Wow, it seems to have been resolved with the last update. Verry happy :)
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