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mrdmis  
#1 Posted : Tuesday, March 12, 2013 11:38:21 AM(UTC)
mrdmis

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I have used vMix for a few months, and just started having an error on all video file inputs except WMV format. The error received is:

Video could not be connected. Please Make sure an appropriate
video codec for this format is installed.

AddNewInput.CVR
The operation cannot be performed because the pins are not connected.


1.) I have uninstalled and installed V9 and am experiencing the same issue.
2.) I have Installed the Haali Splitter and ffmpeg
3.) I have had these video files playing for months on this same system.

Running on
i7-3615QM CPU @ 2.30GHz
8GB RM
64 Bit Windows 7 Home Premium


What am I missing here? Any assistance would be greatly appreciated.

Mark
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jwolthuis  
#2 Posted : Tuesday, March 12, 2013 2:24:01 PM(UTC)
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You can troubleshoot your codecs using GSpot.

I would start with a WMV file. Inside GSpot, choose File > Open, and pick a WMV file that works. Note that under the "Audio" and "Video" sections, GSpot reports "Codec(s) are installed" in green.

Now repeat, but choose a file that you're having problems with. Now, GSpot reports "Status Undetermined" in yellow, because DirectShow cannot create a graph to render the audio and/or video streams. This equates to the "pins are not connected" error reported by DirectShow and surfaced in vMix.

Your goal is to turn the yellow boxes green:

  • Begin with the obvious stuff like reinstalling Haali Splitter and FFMPEG.
  • If that doesn't help, examine Control Panel > Programs, and sort by "Installed On". Look for anything recent that may have installed a codec with a high merit.
  • You can also choose System > List Filters inside GSpot, and unregister anything unfamiliar.


    Jon
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    mrdmis  
    #3 Posted : Tuesday, March 12, 2013 2:37:01 PM(UTC)
    mrdmis

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    After 4 hours of struggling with the problem, 10 minutes and GSpot had identified the problem and I am now importing and playing all the formats I have. Thanks for the heads up on this. Amazing what happens when you have the right tools.
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    macjaeger  
    #4 Posted : Tuesday, March 12, 2013 5:26:59 PM(UTC)
    macjaeger

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    Could you enlighten us, what caused the problem? Maybe your findings could help other users as well...
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    mrdmis  
    #5 Posted : Tuesday, March 12, 2013 5:50:45 PM(UTC)
    mrdmis

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    As Close as I can determine, I had upgrade to a 3rd party sound mixer application "On-Stage" software audio mixing board and TrinitySoftware's HDMax3 at the same time I downloaded and installed the Beta Version of vMix 9. ONE of these apps, I believe it was HDMax, installed RealNatworks Real Player and overwrote several codec files and/or assignments as part of the installation.

    I had tried to change the codec settings in vMix but ended up with a splattering of black pixels and video that faded to black after 5 seconds. Not the intended correction.

    It took both GSpot and a similar app "Codec Tweak Tool" found at http://codecguide.com/download_other.htm to find, identify, and reset the codec settings. I started with resetting to all of the recommended settings and was able to import video immediately (Had to restart vMix)

    Thanks again for the assist.
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    thanks 1 user thanked mrdmis for this useful post.
    StepBackInTime_TV on 9/26/2019(UTC)
    macjaeger  
    #6 Posted : Wednesday, March 13, 2013 12:44:05 PM(UTC)
    macjaeger

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    Thank you for the explanation!
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    StepBackInTime_TV  
    #7 Posted : Thursday, September 26, 2019 10:04:34 PM(UTC)
    StepBackInTime_TV

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    Man
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    I had this problem with vMix 22 - I think windows update broke it. Thanks for the information - "Codec Tweak Tool" found at http://codecguide.com/download_other.htm fixed the problem for me.

    Giles.
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    thanks 1 user thanked StepBackInTime_TV for this useful post.
    sinc747 on 10/19/2019(UTC)
    peroniperoni5  
    #8 Posted : Thursday, October 17, 2019 8:34:38 PM(UTC)
    peroniperoni5

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    Hi Giles,I'm having the same issue. Can you explain exactly what you did in "codec tweak tool" to cure the problem?
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