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#1 Posted : Tuesday, August 13, 2019 6:45:03 PM(UTC)

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Joined: 8/3/2019(UTC)
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I've had a few occasions where the strap image has been lost when selecting different player data.

I have a graphic for name straps coming from data in an Excel spreadsheet. I have updated the sheet, then go to use Data Sources Manager to playout. Selecting the lines for different players usually works, but sometimes loses the strap image. I have tried the reload on the input channel, but it didn't help. I have to quickly create a new input channel, using the same GT title and set up the source again. It works OK after this.

This has happened when we test with not many input channels, but we usually are working with around a dozen input channels covering various graphic formats.

Anyone else having this problem?

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