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Gyapi  
#1 Posted : Monday, May 21, 2018 1:54:00 PM(UTC)
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Hello!

Error while streaming live.
The picture disappeared in 28 minutes of handball.
Black is the incoming and outgoing pages.

It may be a windows update blocking error? New feature vmix?
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sinc747  
#2 Posted : Monday, May 21, 2018 6:40:20 PM(UTC)
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Hard to tell what the problem is with so little information.

- Tom
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Gyapi  
#3 Posted : Tuesday, May 22, 2018 7:23:33 PM(UTC)
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sinc747 wrote:
Hard to tell what the problem is with so little information.

- Tom


Hi Tom!
It may be a link between blocking the Windows Update, and the black screen after 40 minutes of operation.

LOGS:

21.0.0.41 - WINDOWS - 2018. 05. 19. 11:40:35
========================================
Error disabling WindowsUpdate: vMix.vMixServiceException: vMix Service Not Ready
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admin  
#4 Posted : Tuesday, May 22, 2018 9:39:10 PM(UTC)
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Hi,

The windows update disabling feature is not related to any streaming issues.
Please email us at info@vmix.com.au with a description of the problem after sending a Support Report from Settings -> About.
We should be able to investigate what is happening.

Regards,

Martin
vMix
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