logo

Live Production Software Forums

www.vmix.com

Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error
Blackmagic Decklink 2 Duo needs periodic resetting in vMix
Options
Go to last post Go to first unread
Previous Topic Next Topic
niemi  
#1 Posted : Wednesday, January 3, 2018 10:51:48 AM(UTC)
niemi

Rank: Advanced Member

Groups: Registered
Joined: 2/16/2017(UTC)
Posts: 178
Location: Denmark

Thanks: 27 times
Was thanked: 18 time(s) in 15 post(s)
During prolonged test runs in vMix, we experience that the inputs on a Blackmagic Decklink 2 Duo need to be reset from time to time. After several hours (often more than a full day) it simply loses its incoming SDI-signal and shows black in Vmix. Right-clicking and clicking "Reset" solves the issue instantly, and the camera input comes back.

Any of you that also experience this?

- Desktop Video Driver is 10.9.7
- vMix is 20.0.0.30 x64
- Motherboard is an Asus Z87-EXPERT
- Decklink Duo 2 is installed in the top PCI-express slot.
Back to top

Wanna join the discussion?! Login to your vMix Forums forum account, or Register a new forum account.
Back to top  
niemi  
#2 Posted : Wednesday, January 3, 2018 11:59:27 AM(UTC)
niemi

Rank: Advanced Member

Groups: Registered
Joined: 2/16/2017(UTC)
Posts: 178
Location: Denmark

Thanks: 27 times
Was thanked: 18 time(s) in 15 post(s)
In the release note of Desktop Video 10.9.9 (released last week) this is mentioned:

Quote:
Fix playback and capture interruption when changing connector assignment on DeckLink Duo 2 and DeckLink Quad 2.

In our test scenarios, the interruptions are not happening during connector assignment but rather out of nothing. But it is interesting at least, that capture interruption is mentioned.
Back to top
ovinas  
#3 Posted : Thursday, January 4, 2018 2:16:37 AM(UTC)
ovinas

Rank: Advanced Member

Groups: Registered
Joined: 6/4/2013(UTC)
Posts: 308
Man
Location: Germany

Thanks: 1 times
Was thanked: 57 time(s) in 49 post(s)
10.9.9 makes my DeckLink Duo 2 unusable because of driver signature problems. Back to 10.9.7
Back to top
WWW BLOG
niemi  
#4 Posted : Thursday, January 4, 2018 2:28:15 AM(UTC)
niemi

Rank: Advanced Member

Groups: Registered
Joined: 2/16/2017(UTC)
Posts: 178
Location: Denmark

Thanks: 27 times
Was thanked: 18 time(s) in 15 post(s)
ovinas wrote:
10.9.9 makes my DeckLink Duo 2 unusable because of driver signature problems. Back to 10.9.7

That is fixed by applying the last set of major Windows updates. When you have updated your card will be usable again and it will ask you to flash the firmware on the board. To which you need to agree.
Back to top
ovinas  
#5 Posted : Thursday, January 4, 2018 5:16:06 AM(UTC)
ovinas

Rank: Advanced Member

Groups: Registered
Joined: 6/4/2013(UTC)
Posts: 308
Man
Location: Germany

Thanks: 1 times
Was thanked: 57 time(s) in 49 post(s)
Nope. Windows is up to date and still an exclamation mark in device manager with 10.9.9. No problems with 10.9.7.

Update: Disabled Secure Boot in BIOS and did a fresh Windows install. Now 10.9.9 is working...
Back to top
WWW BLOG
niemi  
#6 Posted : Thursday, January 4, 2018 12:55:27 PM(UTC)
niemi

Rank: Advanced Member

Groups: Registered
Joined: 2/16/2017(UTC)
Posts: 178
Location: Denmark

Thanks: 27 times
Was thanked: 18 time(s) in 15 post(s)
ovinas wrote:
Nope. Windows is up to date and still an exclamation mark in device manager with 10.9.9. No problems with 10.9.7.

I had the same issue as you and updating Windows (as suggested on the Blackmagic forums) seemed to fix it, although a reboot later Windows has the same issue with drivers:

Quote:
Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)
Back to top
niemi  
#7 Posted : Friday, January 5, 2018 3:23:42 AM(UTC)
niemi

Rank: Advanced Member

Groups: Registered
Joined: 2/16/2017(UTC)
Posts: 178
Location: Denmark

Thanks: 27 times
Was thanked: 18 time(s) in 15 post(s)
10.9.9 have just been pulled from the website.

It's a can of worms.
Back to top
ovinas  
#8 Posted : Friday, January 5, 2018 10:39:52 AM(UTC)
ovinas

Rank: Advanced Member

Groups: Registered
Joined: 6/4/2013(UTC)
Posts: 308
Man
Location: Germany

Thanks: 1 times
Was thanked: 57 time(s) in 49 post(s)
Back to top
WWW BLOG
niemi  
#9 Posted : Sunday, January 14, 2018 10:03:41 AM(UTC)
niemi

Rank: Advanced Member

Groups: Registered
Joined: 2/16/2017(UTC)
Posts: 178
Location: Denmark

Thanks: 27 times
Was thanked: 18 time(s) in 15 post(s)
Yes, the Blackmagic Forum suggests either disabling Secure Boot or applying Windows updates whenever driver signature issues are reported during installation. The latter fixed it for us, but only until next boot.

Something appears to be really off with 10.9.9 though. As reported it was pulled from their site and more than a week after it still isn't available for download.
Back to top
ovinas  
#10 Posted : Tuesday, January 16, 2018 12:55:58 AM(UTC)
ovinas

Rank: Advanced Member

Groups: Registered
Joined: 6/4/2013(UTC)
Posts: 308
Man
Location: Germany

Thanks: 1 times
Was thanked: 57 time(s) in 49 post(s)
Desktop Video 10.9.10 now available.
Back to top
WWW BLOG
niemi  
#11 Posted : Friday, January 19, 2018 12:55:19 PM(UTC)
niemi

Rank: Advanced Member

Groups: Registered
Joined: 2/16/2017(UTC)
Posts: 178
Location: Denmark

Thanks: 27 times
Was thanked: 18 time(s) in 15 post(s)
ovinas wrote:
Desktop Video 10.9.10 now available.

Thanks. Have you tried 10.9.10 out yet?
Back to top
niemi  
#12 Posted : Tuesday, May 8, 2018 12:14:42 PM(UTC)
niemi

Rank: Advanced Member

Groups: Registered
Joined: 2/16/2017(UTC)
Posts: 178
Location: Denmark

Thanks: 27 times
Was thanked: 18 time(s) in 15 post(s)
I have also now seen this on a Blackmagic Decklink Quad 2 card.

- vMix 20.0.0.55
- Desktop Video 10.9.11

From the test recording I can tell that it was after 59 hours that the input turned black.

Anyone else have tried this?
Back to top
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Privacy Policy | Powered by YAF.NET | YAF.NET © 2003-2024, Yet Another Forum.NET
This page was generated in 0.131 seconds.