Rank: Newbie
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Joined: 12/11/2017(UTC)
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Location: United States
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Hi I am posting for my church that bought vmix for our recording and streaming messages. I am using windows 10 Pro on a computer bought from Dell specifically to stream and record. I am having just one issue every 10-30 minutes vMix will crash while I am streaming and/or recording, it will also crash if it is just sitting open (no inputs no streaming or recording) . When it crashes the program freezes for a few moments then it closes and restarts, sometimes the input cameras I had are still going sometimes it opens like I just started it,(no inputs just blank screens)
I have tried to uninstall and reinstall twice now but the issue remains, it is also fully updated as of 12-10-2017. I am only doing a facebook live stream (today I just streamed no recording) and when I record I am doing it in an mp4 format. No other programs are crashing but there aren't very many extra programs on here other than Movie Studio and Microsoft office suit.
The computer's specs are:
Intel Xeon CPU E5-1620 v4 @ 3.5 GHz
16GB RAM
64 bit operating system, x64-based processor
AMD FirePro W4100 Graphics Adapter
SVSi Nseries audio device
realtek audio (recording device I don't know exaclty what it is)
We also have a Touchmix-30Pro sound board/mix board (sorry I don't know much about those but I am trying to learn)
When recording or streaming FPS: 30 Render time:2ms CPU vmix: 7-10% total 11-13%
When both recording and streaming the only change is the CPU vmix:9-11% Total 13-15%
I love using vMix the tutorials are great and easy to follow, but having it crash in the middle of a livestream or recording is a bit of a problem for us. Since it is just vMix that is having the issues I am wondering if there is a setting or particular bit of hardware that isn't compatible and maybe causing the issue so if I have to change something out I can do that. I have a bit of computer savvy (I can google things faster than others in the church) but am brand new to recording video so any help is appreciated.
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Rank: Advanced Member
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Farles I assume you've turned any kind of power saving like monitor off or disk/network off, off?
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Rank: Newbie
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Joined: 12/11/2017(UTC)
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Yes I turned off all power saving options, nothing goes to sleep, monitor, drives, or computer. And the power settings are set for max performance.
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Rank: Advanced Member
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Are you using multiple monitors?
Is Use Hardware Encoder checked/ticked in Streaming Settings when you have streamed?
Do you have an NVidia graphics card you could test in the system?
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Rank: Advanced Member
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Joined: 8/2/2013(UTC) Posts: 1,072   Location: Fairhope, Alabama USA Thanks: 553 times
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I think the PC you bought to run vMix does not meet the specifications outlined by vMix in their Reference Systems: https://www.vmix.com/pro...-reference-systems.aspx. Key among those specs is the Nvidia video card. Whoever advised you on the Dell purchase flat steered you wrong. - Tom
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 1 user thanked sinc747 for this useful post.
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Rank: Administration
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Joined: 1/13/2010(UTC) Posts: 5,214 Location: Gold Coast, Australia Was thanked: 4301 time(s) in 1523 post(s)
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Hi,
The symptoms described (vMix resetting, with inputs sometimes blank) are caused by the graphics card resetting itself.
This could be due to a faulty card, or a bad driver. You can try upgrading
with the latest drivers from AMD, failing that it may need to be replaced with a suitable NVIDIA card such as the GeForce 1060.
Regards,
Martin
vMix
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Rank: Advanced Member
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Bob makes a good point about the GFX card, I should've noticed that.
I don't know how hard you're pushing the card but I wouldn't consider that card for a vMix system, TBH I wouldn't touch an AMD card at all these days.
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Rank: Advanced Member
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There's a thread about some users having crashing issues with AMD Firepro W4100 in Dell T5810 workstations. https://community.amd.com/thread/197764Scroll down through the post where alternate drivers are mentioned for the Firepro. The posts by NHT, Tom Sinclair, and Martin Sinclair confirm the Firepro being the culprit in this situation. Best to get the NVidia card, saving yourself time and having a system that has a recommended graphics card in it.
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Rank: Newbie
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Joined: 12/11/2017(UTC)
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Thank you guys for the help. Looks like I am going to be getting a new video card.
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