Rank: Advanced Member
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Joined: 5/27/2017(UTC) Posts: 89   Location: Greater St Louis Area Thanks: 66 times
Was thanked: 20 time(s) in 13 post(s)
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I've had this occur a few times now: either while tech checking or broadcasting, while I have 6 vMixCall sessions, I have had the error pop up "Object reference not set to an instance of an object". I know from previous occurrences that, after I click "Close", vMix is going to Crash... so I left the error on screen until the broadcast was over and the stream was stopped... after I told everyone goodnight, I clicked "Close" on the error, and vMix promptly crashed. Please see the attached error image captures. I've checked for logs in C:\Program Files (x86)\vMix\streaming but none are present. Also, here's the resulting video: Has anyone else experienced the same, and do you have anything I can do to shore up my build to ensure that we don't crash during an event? Thank you! Chad clafarge attached the following image(s):  vMix Error.png (425kb) downloaded 7 time(s).You cannot view/download attachments. Try to login or register.
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Rank: Administration
Groups: Administrators
Joined: 1/13/2010(UTC) Posts: 5,163 Location: Gold Coast, Australia Was thanked: 4176 time(s) in 1499 post(s)
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Hi,
Can you send a support report from Settings -> About and drop us an email with the license key and we'll get this sorted.
My guess is something is playing up with the call engine when under heavy load.
Regards,
Martin
vMix
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Rank: Advanced Member
Groups: Registered
Joined: 5/27/2017(UTC) Posts: 89 Location: Greater St Louis Area Thanks: 66 times
Was thanked: 20 time(s) in 13 post(s)
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Happily... and I found the logs! The doc I found in my search indicated logs would be in [program files/vmix/streaming/, but it appears it's in the folder I selected as the recording location. Please see attached. Best, Chad File Attachment(s): 20171206.127.txt (7kb) downloaded 8 time(s). 20171206.128.txt (3kb) downloaded 2 time(s).You cannot view/download attachments. Try to login or register.
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Rank: Advanced Member
Groups: Registered
Joined: 5/27/2017(UTC) Posts: 89 Location: Greater St Louis Area Thanks: 66 times
Was thanked: 20 time(s) in 13 post(s)
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Just updating the record... looks like Martin & Co. worked a fix into version 20.0.0.46.
Many thanks, team!
Chad
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