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Desktop Capture Freezes Zoom Video, but Audio is fine
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Marygcoach  
#1 Posted : Wednesday, December 28, 2016 11:15:50 PM(UTC)
Marygcoach

Rank: Newbie

Groups: Registered
Joined: 12/28/2016(UTC)
Posts: 3
Woman
Location: Orange, California
Hello,

I will be using vmix for a livestream talk show and when testing bringing in my guest from Zoom.us, after about 20 minutes the video keeps on freezing in the desktop capture input, however the audio from the guest is fine in the zoom session and the video in the zoom session is fine too.

When I attempted to close the desktop capture input and reopen it, the zoom icon is not available as a choice.

I am plugged in with ethernet and have 10mbps uload, and 116 download. I have a new ASUS gaming laptop that was recommended by your reseller.

Please advise what to do.

Thanks,
Mary

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SportsNetUSA.net  
#2 Posted : Thursday, December 29, 2016 3:20:05 AM(UTC)
SportsNetUSA.net

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What version of vMix are you using, and are you using the latest version of Desktop Capture for NDI?

Check your settings in Desktop Capture.

Have you looked at your Logs after the video freeze for errors? (Documents/vMix Storage/Logs)
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sinc747  
#3 Posted : Thursday, December 29, 2016 11:35:26 AM(UTC)
sinc747

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I think she is referring to the Local Desktop Capture as an Input.

Try using Skype instead of Zoom and let's see if we can pinpoint the issue.

Good idea on looking at the logs.

- Tom
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Marygcoach  
#4 Posted : Thursday, December 29, 2016 7:59:39 PM(UTC)
Marygcoach

Rank: Newbie

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Posts: 3
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Location: Orange, California
Hello, here is my log file. Any idea from this what is happening? Thanks! Mary


========================================
18.0.0.58 - DesktopCaptureGDI - 12/28/2016 2:34:21 PM
========================================
Enabled due to DPI scaling
========================================
18.0.0.58 - DesktopCaptureGDI - 12/28/2016 3:13:42 PM
========================================
Enabled due to DPI scaling
========================================
18.0.0.58 - DesktopCaptureGDI - 12/28/2016 3:14:53 PM
========================================
Enabled due to DPI scaling
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:14:54 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:14:54 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:14:54 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:14:54 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:14:54 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:14:54 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:14:54 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:14:54 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:14:54 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:14:54 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:14:54 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:14:54 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:14:54 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:14:54 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:14:55 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:14:55 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:14:55 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:14:55 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:14:55 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:14:55 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:14:55 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - DesktopCaptureGDI - 12/28/2016 3:15:07 PM
========================================
Enabled due to DPI scaling
========================================
18.0.0.58 - DesktopCaptureGDI - 12/28/2016 3:25:09 PM
========================================
Enabled due to DPI scaling
========================================
18.0.0.58 - DesktopCaptureGDI - 12/28/2016 3:29:04 PM
========================================
Enabled due to DPI scaling
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:32:01 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:32:01 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:32:01 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:32:02 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:32:02 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:32:02 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:32:02 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:32:02 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:32:02 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:32:02 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:32:02 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:32:02 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:32:03 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:32:03 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - RenderAll - 12/28/2016 3:32:04 PM
========================================
System.NullReferenceException: Object reference not set to an instance of an object.
at kl.Render()
at ke.j(Boolean a)
at gg.u()
========================================
18.0.0.58 - DesktopCaptureGDI - 12/28/2016 3:48:03 PM
========================================
Enabled due to DPI scaling
========================================
18.0.0.58 - DesktopCaptureGDI - 12/28/2016 3:49:15 PM
========================================
Enabled due to DPI scaling
========================================
18.0.0.58 - DesktopCaptureGDI - 12/28/2016 3:49:53 PM
========================================
Enabled due to DPI scaling
========================================
18.0.0.58 - DesktopCaptureGDI - 12/28/2016 3:49:57 PM
========================================
Enabled due to DPI scaling
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SportsNetUSA.net  
#5 Posted : Friday, December 30, 2016 12:33:21 AM(UTC)
SportsNetUSA.net

Rank: Advanced Member

Groups: Registered
Joined: 10/7/2015(UTC)
Posts: 635
Location: California

Thanks: 122 times
Was thanked: 123 time(s) in 115 post(s)
I tested for 50 minutes with vMix and Zoom without any video freeze/lockup in vMix.

When you had this problem of the video freezing, was it during a group meeting?
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