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cdrex25  
#1 Posted : Thursday, November 10, 2016 11:19:17 PM(UTC)
cdrex25

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I have no problems downloading the vMix software. But the problem that I have is when I go to open the program my computer freezes. The computer is brand new so I know it is not a lack of memory. The computer I have is a gaming computer specifically being used so that our church can record our services. The computer that we are trying to use is the Cyberpower GXiVR8020A. Can you please help me out? Thank you in advance.
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Kathy512  
#2 Posted : Friday, November 11, 2016 2:38:56 AM(UTC)
Kathy512

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I have the same problem and I didn't get the solution too. Will surely help if I get a solution.
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ask  
#3 Posted : Friday, November 11, 2016 2:52:47 AM(UTC)
ask

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cdrex25 wrote:
I have no problems downloading the vMix software. But the problem that I have is when I go to open the program my computer freezes. The computer is brand new so I know it is not a lack of memory. The computer I have is a gaming computer specifically being used so that our church can record our services. The computer that we are trying to use is the Cyberpower GXiVR8020A. Can you please help me out? Thank you in advance.


It sounds like a driver problem. To confirm it is not vMIx, restart the PC into SAFE MODE WITH NETWORKING (http://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10). Load vMIX. then close everthing and restart the computer normally.
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stevespaw  
#4 Posted : Friday, November 11, 2016 11:05:32 AM(UTC)
stevespaw

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Check out this thread - it might be your problem.

http://forums.vmix.com/default.aspx?g=posts&t=7169

Steve
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