I have just finished dealing with a graphics software provider that we shelled out $3,000 for the software to use with vMix.

If I email or call the owner of the company asking for a feature to be added, or have a question about the software (this $3,000 piece of software has NO written documentation), I immediately get defensive feedback. I then make the mistake of saying "well Vmix can do it in their graphics, so I know it can be done", to which I get the response "well, you are the only one who has ever requested it, so we're not going to do it". My requests and concerns are quickly dismissed and it makes me feel like an unimportant customer.

It really made me appreciate my experience with vMix. Martin and company LISTEN. They don't always do what is asked but they always have reasons for not doing or doing something and I am ALWAYS treated with respect and appreciation by anyone tied to vMix. Vmix is fantastic software, but the culture of improvement and reception of customer feedback is what continues to sell me. I have personally only purchased one copy of vMix, but I have been responsible for 5 additional vmix purchases because i know the software will be supported and will continue to improve and I know I can stand behind my recommendation. The graphics software I could never recommend to anyone.

I just felt like I needed to say thanks. Vmix is not only the best video software I have ever used, but the best software.