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AMD memory error on startup
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Hi everyone, I recently started having an issue with vMix after a video card driver update. I have experienced the same strange problem on two nearly identical PC's that I have. After a video card driver update (Doesn't matter what version of the driver I update to) vMix doesn't seem to want to load. It freezes and gives me the following error message. The video card I am using is the AMD Radeon R9 280. I am also on Windows 10 anniversary  I have seen a thread that was somewhat similar to my issue but it did not solve my problem http://forums.vmix.com/d....aspx?g=posts&t=6819
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Joined: 8/2/2013(UTC) Posts: 1,072   Location: Fairhope, Alabama USA Thanks: 553 times
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Hi Andrew. Welcome to the vMix Forum.
Perhaps not the best solution, but until the precise fix is shared, you might try a System Restore to an earlier time before the driver update.
As a side note, vMix seems to work best with Nvidia cards GTX 750 or higher. Together with W10A and the right graphics card, vMix uses hardly any CPU for recording MP4s at 1080p.
Glad you are here.
- Tom
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Hey Tom,
I started doing a total clean install of the machine. Lets see if this cleans up whatever mess happened.
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Joined: 1/13/2010(UTC) Posts: 5,211 Location: Gold Coast, Australia Was thanked: 4301 time(s) in 1523 post(s)
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Hi,
We are seeing some reports over the past couple of days of out of memory errors that have occurred as a result of a recent AMD graphics driver and/or windows update.
We are still researching what might be causing this but rolling back either the graphics driver or the last windows update might help.
Nvidia and Intel graphics are unaffected so it appears to be limited to AMD at this time.
Regards,
Martin
vMix
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After a clean install vMix is still crashing at start up with the same error code.
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Which AMD driver version? Have you tried an old driver such as from a few months back or more?
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Im all the way back to May right now. Seems like the last working version was 16.5.2 but that no longer seems to work. If i remove all AMD drivers I can get vMix to start up.
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Update: 16.5.1 is the only working version so far. I still have no idea what changed and why non of the other versions seem to be working properly.
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Had some reports that 16.7.1 or earlier should resolve the problem. http://support.amd.com/e...os=Windows%2010%20-%2064We've had a flood of reports just in the past 48 hours, did AMD do an automatic update 16.10.3? Could also be an issue in combination with a recent windows update. Regards, Martin vMix
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I have a system working with 16.9.2 on an older AMD card series 7700. O/s Win10 AE. It might be a combination of the driver and the particular card that Andrew has in his boxes.
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Windows did a 'forced' update on Windows 10 to 16.6 last week. Seems to have caused this issue for anyone running an older driver. I started first seeing this happen a little over a month ago but didnt have time to troubleshoot it. On Friday evening I had a windows update the driver and it seems to have made things way worse, I couldn't even install 16.5.1
@ask
You have a point here. I am running an AMD R9 280 and can only get it to work with 16.5.1 (I was positive I was on 16.7 before things starting going bad). We have another machine running an AMD R9 380 and that one is on 16.5.2
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Joined: 1/13/2010(UTC) Posts: 5,211 Location: Gold Coast, Australia Was thanked: 4301 time(s) in 1523 post(s)
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After some in depth testing I have narrowed down the problem to a bug starting with
16.9.1 - (21.19.134.1 in device manager)
With the most recent known working driver being:
16.8.3 - (16.300.2511.1003 in device manager)
The AMD installer doesn't make it easy to install an old driver over the top of a new one, so
fixing this issue usually involves going to device manager and updating the driver manually.
The versions in brackets above are important, if it says 21.x in device manager, then the old driver did not install.
I have submitted a bug report to AMD, but not sure if or when they will fix it.
Regards,
Martin
vMix
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Thanks Martin for testing this and coming up with a work around. I will test this on one of our machines tomorrow. I actually just bought a GTX 1060 since Tom suggested that it works better with vMix. Im working on getting that one to look as good as possible. Noticing some framerate issues. Stated a new thread regarding that
Thanks again
Andrew
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Hey Jammerxd. As far as I know this article is outdated and only for windows 10 and not 10.1. A lot changed with Aniversary edition.
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Good to know, is there an updated guide for doing this?
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 1 user thanked stevespaw for this useful post.
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@stevespaw
Could not d/l driver from your link. Apparently AMD won't allow a direct link to the d/l. Can you link to the info page for that driver?
- Tom
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I am using MSI Radeon R9 390 8GB Video Card and having the same issues Andrew. I will be checking in for a work around for this problem.
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Thanks Steve, after a week of trying various things I finally got this to work. Now to figure out how to keep this from being updated until the issue is resolved. Thanks Again Carl
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