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emilyvan  
#1 Posted : Monday, August 20, 2012 12:02:15 PM(UTC)
emilyvan

Rank: Newbie

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Joined: 8/20/2012(UTC)
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Location: Faith Covenant Church
Using vMix v4 on a Windows 7 machine.
Worked until 10 pm last night to get everything installed and working with desktop capture, video, audio. Worked great. Came in this morning, started vMix - got the error message: "audio engine could not start" and the program would not start. Nothing wrong with the sound card and audio input because it works on other software and on vMix at 10 last night. Any advice?

Thanks!
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admin  
#2 Posted : Monday, August 20, 2012 10:22:23 PM(UTC)
admin

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The error usually means the sound card is missing.
Did you click Send Error Report so I can review the error message?

Have you tried restarting the computer?

Thanks,

Martin
vMix
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emilyvan  
#3 Posted : Tuesday, August 21, 2012 11:51:59 AM(UTC)
emilyvan

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Location: Faith Covenant Church
Sound card is in computer. I un-installed the current version of vMix, installed the previous version & it worked fine. Un installed previous version, re-installed current version - still had error. Sent error report. Restarted computer. Still problem.

Would use previous version as back up - but it doesn't want to recognize the desktop I'm trying to do desktop capture on (current version did - or at least when I had everything working the night before).
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admin  
#4 Posted : Tuesday, August 21, 2012 9:20:49 PM(UTC)
admin

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Hi,

I have looked up the error report and it indicates something has gone wrong with the sound card.
The reason it works in the previous version is the improved audio recording feature had not yet been completed.
Couple of things to try:

a) Find the latest drivers for your sound card and see if that helps.
b) Run windows update to make sure you have the latest version.
c) double check the selected audio output in the control panel:

1. Go to Control Panel.
2. Click Hardware and Sound.
3. Click Sound.
4. Check that "Speakers" has a tick mark next to it.

Regards,

Martin
vMix
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emilyvan  
#5 Posted : Thursday, August 23, 2012 7:13:50 PM(UTC)
emilyvan

Rank: Newbie

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Joined: 8/20/2012(UTC)
Posts: 4
Location: Faith Covenant Church
Wound up going back to a restore point prior to the 8/18 windows update - seems to work now. Still not sure what the issue was - sound card is not the problem.
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