Howdy and Help!

The question: why does vMix always report that every resolution I select for capturing with the DM GC1000 is not supported?

I've used the USB 2 GC1000 device for 2 years. It works. I capture in S-Video, component, and HDMI modes. In VMR Type - EVR, vMix doesn't see it. In VMR-9, vMix sees the DM box, but will not accept any resolution (1920x1080, 1280x1024, 720x480, and others, at various frame rates - more combinations than I ever used with the DMCap software - updated). BTW, saved DMCap videos report 29 fps, which isn't an option in vMix, but I understand that frame rate numbers are often inaccurately stated.) I have tried the GC1000 in USB 2 and USB 3 ports.

ASUS CM1740 computer, 16 GB memory, AMD Radeon 6550D video card (updated), and every system requirement of vMix seems to be met or exceeded. I installed vMix for the first time today to see how it operates, and plan to buy the AVerMedia CV710 Extreme Cap USB 3 device along with an SSD.

I have tried both 64 and 32 bit versions of vMix.

Any ideas would by welcomed.

In the meantime, I will uninstall vMix and reinstall it.

Thanks.