Rank: Member
Groups: Guests
Joined: 4/30/2020(UTC) Posts: 26
Thanks: 3 times
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Telestrator layer is no longer an alpha channel over my other layers. I could not understand why my inputs were black before broadcasting but everything was better after removing the Telestrator input. It was failing on the previous release as well as the current one deployed (vMix 4k - 30.0.0.28 x64).  telestrator-failure-vmix30.jpg (243kb) downloaded 28 time(s).
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Rank: Administration
Groups: Administrators
Joined: 1/13/2010(UTC) Posts: 5,361  Location: Gold Coast, Australia Was thanked: 4773 time(s) in 1639 post(s)
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Hi, I just did a test and can confirm the Telestrator is working correctly in vMix 30. What your screenshots seem to show is the Browser input failing for some reason, which Telestrator uses behind the scenes for the input. There is a known issue with embedded chromium where it will fail to load if you started vMix directly from the vMix Update application. So as a test, first completely close vMix and then start it again from the desktop/start menu as normal and see if the issue persists. If it does, double check if adding a browser input for a normal web site is working. If that is also broken, please reach out to support and send a support report when prompted on our contact us page. This will reveal the exact error within the browser so we can investigate further. https://www.vmix.com/contact-us.aspxThanks, Martin vMix
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 1 user thanked admin for this useful post.
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Rank: Member
Groups: Guests
Joined: 4/30/2020(UTC) Posts: 26
Thanks: 3 times
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Thank you, Martin, for the lightning quick response. I will try it out and get back to you
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Rank: Member
Groups: Guests
Joined: 4/30/2020(UTC) Posts: 26
Thanks: 3 times
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Martin, I tried it. It failed. I sent an email. Hope this helps. Thanks again. Originally Posted by: admin  Hi, I just did a test and can confirm the Telestrator is working correctly in vMix 30. What your screenshots seem to show is the Browser input failing for some reason, which Telestrator uses behind the scenes for the input. There is a known issue with embedded chromium where it will fail to load if you started vMix directly from the vMix Update application. So as a test, first completely close vMix and then start it again from the desktop/start menu as normal and see if the issue persists. If it does, double check if adding a browser input for a normal web site is working. If that is also broken, please reach out to support and send a support report when prompted on our contact us page. This will reveal the exact error within the browser so we can investigate further. https://www.vmix.com/contact-us.aspxThanks, Martin vMix
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