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v29 Crashing, Report Sent, no response
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Two of our systems are having the same issue. On vMix 28.0.0.39 Zoom inputs constantly freeze. After installing v29 of vMix it crashes when joining a zoom meeting. We have used the older Zoom for vMix plugin with v28 and the newer plugin with v29. We have sent in reports, and there has been no response.
Seems to be a limitation with the number of Zoom inputs
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Joined: 12/27/2012(UTC) Posts: 5,464  Location: Belgium Thanks: 312 times
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Originally Posted by: knbPixels  We have sent in reports, and there has been no response. if only this was not the Xmas and NY period and the vMix team would not be enjoying a well deserved break If only the support contact page would have more info regarding Quote:vMix support is currently unavailable over the Christmas and New Year break.
vMix email support will be unavailable from Saturday 20th of December 2025 through to Sunday 4th of January 2026. We recommend emailing us upon our return.
The vMix support team will return Monday 5th of January 2026.
During this time we recommend browsing our Knowledge Base and Community Forums.
From everyone at the vMix team, we would like to wish everyone a Merry Christmas and Happy New Year!
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Rank: Advanced Member
Groups: Registered
Joined: 2/7/2024(UTC) Posts: 163 Thanks: 11 times
Was thanked: 6 time(s) in 5 post(s)
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The limitation we seem to be running into is the number of Zoom inputs. At 40 Zoom inputs it works, at 42 inputs, it starts freezing or crashing (was looking to add 50 total)
Is anyone else running v29 and using more than 40 zoom inputs?
Also crashing when we hit the settings button, even after reducing number of Zoom inputs to 38. Reducing the Zoom inputs to 30 results in us being able to get into settings, so the limit is somewhere in that range.
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Rank: Administration
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Joined: 1/13/2010(UTC) Posts: 5,290  Location: Gold Coast, Australia Was thanked: 4645 time(s) in 1605 post(s)
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Hi,
We did respond to your emails, and reported that unfortunately the computer is faulty and this isn't an issue with vMix or Zoom.
Regards,
Martin
vMix
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Rank: Advanced Member
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Joined: 2/7/2024(UTC) Posts: 163 Thanks: 11 times
Was thanked: 6 time(s) in 5 post(s)
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Originally Posted by: admin Hi,
We did respond to your emails, and reported that unfortunately the computer is faulty and this isn't an issue with vMix or Zoom.
Please check your junk email folders for our replies.
Regards,
Martin
vMix That was in regards to my system, another report was sent in from one of my guys that did not get a response. He has a slightly different system than I do, and a similar, but still different processor, as does another one of my guys. All three of us are experiencing the same thing. Are you suggesting that all three of us have faulty PCs?
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Rank: Administration
Groups: Administrators
Joined: 1/13/2010(UTC) Posts: 5,290 Location: Gold Coast, Australia Was thanked: 4645 time(s) in 1605 post(s)
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We have no outstanding emails that have not been responded to, so may need to check your junk email as advised earlier.
Additionally, feel free to reply to the emails with the email addresses used so we can check on those reports as well.
If they are all Intel 14th gen then (and some 13th gen) it is likely the same issue, unfortunately the bad batch of Intel CPUs fail over time.
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Rank: Advanced Member
Groups: Registered
Joined: 2/7/2024(UTC) Posts: 163 Thanks: 11 times
Was thanked: 6 time(s) in 5 post(s)
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Originally Posted by: admin We have no outstanding emails that have not been responded to, so may need to check your junk email as advised earlier.
Additionally, feel free to reply to the emails with the email addresses used so we can check on those reports as well.
If they are all Intel 14th gen then (and some 13th gen) it is likely the same issue, unfortunately the bad batch of Intel CPUs fail over time. Thanks for the heads up. I have a new PC headed to me that is the the Ultra core processor, we will see if that solves it for me, and then we may need to change over our other systems. The systems we are using are less than 3 months old, so it's hard to imagine that we have reached the "failed over time" period on three out of four PCs, but I will update you if this solves it.
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Rank: Administration
Groups: Administrators
Joined: 1/13/2010(UTC) Posts: 5,290 Location: Gold Coast, Australia Was thanked: 4645 time(s) in 1605 post(s)
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If the PCs are recent then that is a bit strange, as reputable PC stores should no longer be selling the affected batches of CPUs.
(It is our understanding that brand new 14th gen CPUs bought recently should be unaffected).
The other thing to note is the GPU is repeatedly crashing according to the system report, so I would suggest updating the GPU drivers as well just in case.
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Rank: Advanced Member
Groups: Registered
Joined: 2/7/2024(UTC) Posts: 163 Thanks: 11 times
Was thanked: 6 time(s) in 5 post(s)
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Originally Posted by: admin If the PCs are recent then that is a bit strange, as reputable PC stores should no longer be selling the affected batches of CPUs.
(It is our understanding that brand new 14th gen CPUs bought recently should be unaffected).
The other thing to note is the GPU is repeatedly crashing according to the system report, so I would suggest updating the GPU drivers as well just in case. Might just be the CPU, in our testing with the latest GPU drivers vMix will connect to Zoom, but clicking on the tab that has our Zoom inputs makes vMix hang
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