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knbPixels  
#1 Posted : Saturday, August 17, 2024 2:45:39 AM(UTC)
knbPixels

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My setup is working fine, but I'm trying to troubleshoot a co-worker's issues remotely. It was working fine a few days ago on the latest .81 version of vMix and Zoom plugin. Today however, when his vMix joined our meeting it would not join audio, and would not capture participant video. The Zoom inputs appear active, you could select participants as sources and whatnot, but even after selecting a participant no video would be passed through. And as I said, when you looked at that vMix participant in the Zoom meeting, it was not joined to audio, and did not have it's camera on.

He is using the same show file as me, and mine works perfectly. Our hardware matches as well. We have tried restarting his machine, as well as restarting the Zoom meeting to no avail.

We are in a rush because we need him up and running asap...anyone have any thoughts or suggestions?
dmwkr  
#2 Posted : Saturday, August 17, 2024 4:03:29 AM(UTC)
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Switch between Streaming/Recording?
knbPixels  
#3 Posted : Saturday, August 17, 2024 4:47:49 AM(UTC)
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Originally Posted by: dmwkr Go to Quoted Post
Switch between Streaming/Recording?


Not sure what you're asking exactly, but we are just trying to get his vMix connected to Zoom, this is well before we're doing any streaming or recording

Oh wait you're talking about the capture method...I will try that, thanks
knbPixels  
#4 Posted : Saturday, August 17, 2024 5:22:31 AM(UTC)
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Changing capture method did not fix the issue
knbPixels  
#5 Posted : Saturday, August 17, 2024 5:55:25 AM(UTC)
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Another co-worker who has never had problems updated to .81 version of vMix today, as well as updating the Zoom plugin, and started having the same issue. We just rolled him back to vMix version .72 and an older version of the Zoom plugin and the issue was resolved. There seems to be an issue with the .81 vMix version and perhaps a recent windows update.
knbPixels  
#6 Posted : Saturday, August 17, 2024 6:02:57 AM(UTC)
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Fixed the issue for the original troubled coworker by rolling the version back to .72
knbPixels  
#7 Posted : Wednesday, October 9, 2024 5:11:04 AM(UTC)
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This continues to be an issue for us on the latest version, just tested and couldn't fully connect to Zoom. Reverting to version .72
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