logo

Live Production Software Forums


Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Options
Go to last post Go to first unread
Michele_CH  
#1 Posted : Monday, July 17, 2023 12:32:03 AM(UTC)
Michele_CH

Rank: Newbie

Groups: Registered
Joined: 5/19/2020(UTC)
Posts: 2
Man
Italy
Location: Milano

I do every day, 8/ 9 hours of a live event where I can't interrupt the feed using both external.
6 Incoming SDI feed and 2 outgoing SDI feed in Full HD 50i

I have 2 twins machines as below:
Windows 10 Enterprise, Intel i9 10940X 3.30GHz 28 logical, Asus Pro WS X299StageII, Ram64Gb, rtx3080, 4Tb ssd, DeckLink Quad 2 as main, and DeckLink quad as backup.

Unexpectedly and randomly I have audio or video shuttering problems, the problem almost always occurs only on the external 1, can happen on the beginning after a few minutes from the start, or can happen after 6 hours, it seems to be really random.
Sometimes the problem is in the audio-only, and sometimes it is video-only, it never happened at the same time.
Using the DeckLink Quad card the problem does not occur jet.

These problems happen on both machines only when using the DeckLink Quad 2 and mostly on the external 1, the external 2 didn't have any problem.
Can happen the opposite when External 2 gets the problem and Ext1 does not but that's very rare.

Below is the link where you can see the problem.
In the video can see that I connected both External on the SDI monitor with double SDI input, on the SDI1 wase External 1 that is getting the audio shuttering issue, and on the SDI2 External 2 without an audio issue.
the 2 videos show the video shuttering issue and show the same situation External 1 with shuttering, External 2 does not.

https://drive.google.com...iyOK7bHvpsna?usp=sharing

any suggestions?
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.