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BlackInBlue  
#1 Posted : Sunday, November 26, 2023 10:12:39 AM(UTC)
BlackInBlue

Rank: Newbie

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Joined: 5/26/2021(UTC)
Posts: 5
United States
Location: California

I have not been able to get the Zoom integration to work since day 1. My vMix is logged into my Zoom account and sends the video and audio to my Zoom guest (my cell on a free account). The "Guest" sees and hears the program, but vMix does not see or hear the Guest. When I log into the Zoom manager, it shows the Guest logged on, but shows it is not sending any frames (0 fps). What am I doing wrong? Of course the Guest's camera is on (I've toggled it several times). I don't have any issue when I do Zoom the old way, so what is the issue now? Anybody else have this problem? IMG_7305c.jpg (1,453kb) downloaded 2 time(s). IMG_7304b.jpg (3,766kb) downloaded 1 time(s). IMG_7303a.jpg (4,085kb) downloaded 0 time(s).
admin  
#2 Posted : Sunday, November 26, 2023 12:25:31 PM(UTC)
admin

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Man
Location: Gold Coast, Australia

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I would suggest sending an email to vMix support and follow the prompts to send a support report so we can investigate the Zoom logs:

https://www.vmix.com/contact-us.aspx
richardgatarski  
#3 Posted : Sunday, November 26, 2023 7:58:08 PM(UTC)
richardgatarski

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Location: Stockholm

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Have you tried both capture modes (when setting up Zoom)?

You can also try joining a meeting instead if hosting one.
Cris_AV  
#4 Posted : Monday, November 27, 2023 8:50:39 PM(UTC)
Cris_AV

Rank: Member

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Joined: 9/9/2017(UTC)
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Location: sydney

Thanks: 3 times
I had the same issue when hosting the meeting on my mobile phone. After I create a new meeting on a laptop, everything worked well. I hope it helps
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