logo

Live Production Software Forums

www.vmix.com

Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error
solved: no Audio to Zoom from vmix - 27.0.0.47 + zoom plugin from october 18th - cant get audio from vmix to zoom
Options
Go to last post Go to first unread
Previous Topic Next Topic
mjehnichen  
#1 Posted : Saturday, October 28, 2023 5:24:20 AM(UTC)
mjehnichen

Rank: Member

Groups: Registered
Joined: 6/22/2020(UTC)
Posts: 12
Germany
Location: Leipzig

Thanks: 1 times
Was thanked: 2 time(s) in 2 post(s)
Everything works fine besides i cant get audio from vmix to zoom anymore.
What i tried without success:

  • audio input when creating zoom input master/BusA/headphones
    recording/streaming
    logged in with and without Zoom account
    joined meeting/created meeting
    downgraded to vmix 26 and again installed vmix 27.0.0.47 - restartet machine
    double checked with other zoom client machines - no audio from vmix
    audio outputs in vmix are system default/system default/A enabled
    get messages and confirmed "allow streaming/recording on external zoom machine.
    get no messages and confirmation requests on vmix machine (no hidden windows behind vmix window)
    Zoom Manager in vmix says "green" 1280x720 32000Hz


Does Vmix to Zoom Audio works for you?
What does 32000Hz means?

Any idea how i can get audio back from vmix to zoom?

thank you for considering answers..
martin
Back to top
WWW

Wanna join the discussion?! Login to your vMix Forums forum account, or Register a new forum account.
Back to top  
admin  
#2 Posted : Saturday, October 28, 2023 1:24:47 PM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,198
Man
Location: Gold Coast, Australia

Was thanked: 4239 time(s) in 1514 post(s)
Please send a support report from vMix under Settings -> About and then drop us an email below:

https://www.vmix.com/contact-us.aspx

The report contains diagnostic information from Zoom which should help identify what the problem is.

Regards,

Martin
vMix
Back to top
WWW BLOG
mjehnichen  
#3 Posted : Sunday, October 29, 2023 8:33:53 AM(UTC)
mjehnichen

Rank: Member

Groups: Registered
Joined: 6/22/2020(UTC)
Posts: 12
Germany
Location: Leipzig

Thanks: 1 times
Was thanked: 2 time(s) in 2 post(s)
problem solved: its all about zoom settings. Martin from vmix helped a lot to find this.
We used "Personal Meeting ID" to create a meeting, which worked everywhere but not with the vmix integration - picture yes but no audio.
A regular meeting using a new meeting id and Password worked. Audio from vmix into zoom - perfect.
Thank you martin for helping.

martin
Back to top
WWW
thanks 1 user thanked mjehnichen for this useful post.
sinc747 on 11/8/2023(UTC)
admin  
#4 Posted : Sunday, October 29, 2023 12:57:30 PM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,198
Man
Location: Gold Coast, Australia

Was thanked: 4239 time(s) in 1514 post(s)
Thanks for the update.

That is interesting, as in my own tests I was using a personal meeting id.
So my guess is there are some meeting settings for that meeting configured in the Zoom app that are different from the other meetings you have tried.

If you get a chance to check and compare the settings for the different meetings, that would be helpful in us avoiding this issue in the future.

Thanks,

Martin
vMix
Back to top
WWW BLOG
Users browsing this topic
Guest (4)
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Privacy Policy | Powered by YAF.NET | YAF.NET © 2003-2024, Yet Another Forum.NET
This page was generated in 0.113 seconds.