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New MSI Laptop and D3DERR Errors...
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clafarge  
#1 Posted : Friday, June 22, 2018 6:37:03 PM(UTC)
clafarge

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I was freaking out... I bought a brand new laptop:
MSI GS65 Stealth Thin
CPU: i7-8750H @ 2.20GHz (6 cores)
RAM: 32GB
OS: Windows 10 Pro
NVidia GeForce GTX 1070 with Max-Q Design and 8GB GDDR5

It wouldn't stay in vMix for more than a few minutes at a time without throwing D3DERR exceptions. I uninstalled all of the obvious bloatware and still no joy. Eventually, I gave it a clean bill of health after the last uninstallation (isn't it always the LAST place you look ;) ):

MSI Dragon Center appears to be what was causing the exception.

As I understand it, anything that produces overlays (like game overlays) can cause the conflict.

I just wanted the community to know that all is not lost of you dropped a ton of money (for me, anyway) on a new laptop and it just doesn't do the job for you... it can be something simple.

If you happen to arrive here searching on MSI nvidia d3derr, I am vindicated :).

Chad
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VideoGuy123 on 9/25/2020(UTC)

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SportsNetUSA.net  
#2 Posted : Friday, June 22, 2018 8:37:21 PM(UTC)
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Martin's latest diagnostic tool for vMix

https://forums.vmix.com/default.aspx?g=posts&t=15995
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clafarge on 6/23/2018(UTC)
Maximus  
#3 Posted : Saturday, June 23, 2018 9:11:34 AM(UTC)
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On my new MSI laptop I spent several days uninstalling/updating various bloatware and could not get around the D3DERR. I eventually did a clean windows install and it now it's perfect. The new diagnostic tool may have saved me a few days of headache, great idea Martin.
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Versetti  
#4 Posted : Friday, December 28, 2018 1:01:48 AM(UTC)
Versetti

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Location: Stende
Greetings

Sorry i`ve digged up this old post.

Just bought MSi GS65 and i`ve ran into this annoying D3DERR error.

vMix diagnostics :

SCAN STARTED Thursday, December 27, 2018 16:55:56

A background application that interferes with the graphics card has been detected.
One of the following applications may be the cause and it is recommended they be uninstalled or disabled:

AudioDevProps: (C:\ProgramData\A-Volute\A-Volute.Nahimic\Modules\Scheduled\x64\Nahimic3DevProps2.dll)
GraphicOverlay: (C:\ProgramData\A-Volute\A-Volute.Nahimic\Modules\Scheduled\x64\NahimicOSD.dll)
Intel HD Graphics Drivers for Windows(R): (C:\Windows\System32\DriverStore\FileRepository\iigd_base.inf_amd64_acffd9292112a98d\igd9dxva64.dll)
NVIDIA GeForce Experience: (C:\Windows\system32\nvspcap64.dll)

SCAN COMPLETED WITH ERRORS

i`ve found this tread, disabled both dragon center and nvidia "thing" but it only gave me time until D3DERR error appears.

Will only clean windows help me ? Just bought this pc and bought it for vMix , nothing else is installed on it.
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Daniel lobo  
#5 Posted : Friday, December 28, 2018 3:54:37 AM(UTC)
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I am also experiencing the same problem and i used the diagnostic tool and got the same errors,
My question is how to delete these files as i cannot ing them in the C folder
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admin  
#6 Posted : Saturday, December 29, 2018 12:45:37 PM(UTC)
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Versetti,

The errors are mostly likely caused by A-Volute Nahimic. Remove this software and it should work.

Regards,

Martin
vMix
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sinc747 on 12/29/2018(UTC), VideoGuy123 on 9/25/2020(UTC)
Mari  
#7 Posted : Sunday, December 30, 2018 1:04:14 AM(UTC)
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Found this when searching for Nahimic...

https://forum-en.msi.com/index.php?topic=274570.0

Just remove that programm... ;-)
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thanks 1 user thanked Mari for this useful post.
VideoGuy123 on 9/25/2020(UTC)
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