logo

Live Production Software Forums


Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Options
Go to last post Go to first unread
seb666  
#1 Posted : Saturday, August 19, 2017 6:59:55 PM(UTC)
seb666

Rank: Advanced Member

Groups: Registered
Joined: 12/10/2016(UTC)
Posts: 124
Man
Location: Frankfurt, Germany

Thanks: 93 times
Was thanked: 19 time(s) in 14 post(s)
Hi,

I got my new notebook for streaming (i7 7700, GTX 1070, 32 GB RAM, 1 TB SSD, Blackmagic Capture Cards in Thunderbolt enclosure) and I wanted to prepare tomorrows live show, but ran into troubles. I use a Quicktime animation with Alpha for the Cornerlogo and MP3 files for pre-show streaming. Everytime I close vMix and reopen it, the files are labeled as "Offline" and I get some error messages in the Systray from "Haali Media Splitter". When I reinstall vMix I can open everything and also insert MP3s or Quicktime files. But after reopening vMix I get these errors.

I don't know where to start searching for the cause and reinstalling vMix before opening can't be a solution. Any idea?!

Regards
Seb

Here's a screenshot of an error inserting a MP3 file:
UserPostedImage
kjones9999  
#2 Posted : Sunday, August 20, 2017 9:54:34 PM(UTC)
kjones9999

Rank: Advanced Member

Groups: Registered
Joined: 8/20/2014(UTC)
Posts: 388

Thanks: 29 times
Was thanked: 78 time(s) in 50 post(s)
It seems to be a codec issue.

Have you tried opening it as an administrator?
seb666  
#3 Posted : Monday, August 21, 2017 7:43:02 AM(UTC)
seb666

Rank: Advanced Member

Groups: Registered
Joined: 12/10/2016(UTC)
Posts: 124
Man
Location: Frankfurt, Germany

Thanks: 93 times
Was thanked: 19 time(s) in 14 post(s)
kjones9999 wrote:
Have you tried opening it as an administrator?


Tried that, problem still exists. But thanks for the idea.

Additional information: everytime after a fresh vMix install routine, I need to open vMix directly to get it working. If I finish the installation routine without opening vMix the problem will occur. Also when vMix closes itself because of configuration changes and reopens directly, the error does NOT appear and it continues working fine.

I streamed my show yesterday for over three hours with multiple cameras, animated backgrounds, PiP with different SDI sources. Everything went fine. So the machine is working well, except these little problems...
admin  
#4 Posted : Monday, August 21, 2017 8:46:29 AM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,139
Man
Location: Gold Coast, Australia

Was thanked: 4136 time(s) in 1487 post(s)
Hi,

Looks like you are not running the 64bit version of vMix.
Run the vMix (x64) icon in the start menu instead. That is what runs after installing vMix and should also be on your desktop.

Regards,

Martin
vMix
seb666  
#5 Posted : Monday, August 21, 2017 4:45:01 PM(UTC)
seb666

Rank: Advanced Member

Groups: Registered
Joined: 12/10/2016(UTC)
Posts: 124
Man
Location: Frankfurt, Germany

Thanks: 93 times
Was thanked: 19 time(s) in 14 post(s)
Hi Martin!

admin wrote:
Looks like you are not running the 64bit version of vMix.


Thank you very much. That will be the case. I can't verify now, but I made a vMix shortcut in the taskbar and started it from there all the time. I will replace this shortcut...

Regards
Seb
seb666  
#6 Posted : Tuesday, August 22, 2017 10:39:37 AM(UTC)
seb666

Rank: Advanced Member

Groups: Registered
Joined: 12/10/2016(UTC)
Posts: 124
Man
Location: Frankfurt, Germany

Thanks: 93 times
Was thanked: 19 time(s) in 14 post(s)
"Problem" solved. Thanks for helping! :)
Users browsing this topic
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.