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Mikey405  
#1 Posted : Monday, September 10, 2018 11:18:08 AM(UTC)
Mikey405

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Hi everyone.

I hope this hasn't been asked before (I did look but I couldn't see anything exactly similar).

I had a problem with my Blackmagic Mini Monitor not working on my "video" PC so I decided to reinstall Windows 10 from scratch. Unfortunately when I came to reinstall my Basic version of vMix (which does everything I could want so I'm a bit loathed to upgrade) it said that the hardware had changed and I needed to change the registration settings. vMix then re-directed me to a "login" page - but when I put in my "Basic" license number it told me that I couldn't log in with that.

(I used my "second" Basic license trying out the Blackmagic card on my other PC so I can't use that one either.) :-(

So, does anyone know how I can reset my Basic vMix license so that it can work again please?

Many thanks everyone.

Kind regards.

From Mike.
DWAM  
#2 Posted : Monday, September 10, 2018 11:30:59 AM(UTC)
DWAM

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Was thanked: 794 time(s) in 589 post(s)
Contact support@vmix.com directly
Mikey405  
#3 Posted : Wednesday, September 12, 2018 1:48:11 AM(UTC)
Mikey405

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Joined: 8/31/2018(UTC)
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Okay, I'll do that. Many thanks for the reply DWAM.

Kind regards.

From Mike.
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