vMix - Live Production Software
Live Production Software Forums       www.vmix.com
Welcome Guest Search | Active Topics | Log In | Register

Tag as favorite
How to troubleshoot vMix call problem
#1 Posted : Thursday, 11 January 2018 7:40:59 AM
Rank: Newbie


Groups: Registered
Joined: 24/11/2017
Posts: 3
Location: Australia

Thanks: 0 times
Was thanked: 1 time(s) in 1 post(s)
I really want to use vMix to stream live to Facebook with 2 guests via vMix call.

Have been using Zoom.us up to now with no problems, but want to change as vMix offers a lot for functionality.

Today was the second week in a row that I have tried with vMix and at the last second as to revert to zoom to do it due to issues with vMix call.

The issue today was a delay in video; video freezing and poor audio quality with one guest (the other guest was fine)- I played with settings and could not sort.

At the last second we shut down vMix and went to Zoom and the video and audio from that guest was fine (so I assume that means the problem was not on her end)

Not sure where to start troubleshooting this ... anyone have any idea?
#2 Posted : Thursday, 11 January 2018 9:18:53 AM
Rank: Advanced Member


Groups: Registered
Joined: 1/07/2015
Posts: 473
Location: Houston TX

Thanks: 148 times
Was thanked: 118 time(s) in 100 post(s)
Test.....Test.....Test.....Test.....with your guests, well in advance of the show/

There are a number of factors to be aware of:

- Their basic ability to connect to vMix Call (ie not be blocked by a corp firewall)
- Their available bandwidth in both directions
- Their ability to select/use the correct audio device
- Their ability to select/use the correct camera
- Their computer's specifications
- Don't let them run any unnecessary programs that might slow the system
- Don't let them rely on Wi-Fi

If they have webcams don't reach for insanely high-resolution or frame-rates. Most built-in webcams can only support 720p30.

Zoom is itself a webrtc-based service. That is, if they're joining using a browser. It's just less bandwidth intensive since it's compositing the streams at the server.
Users browsing this topic
Tag as favorite
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

YAFPro Theme Created by Jaben Cargman (Tiny Gecko)
Powered by YAF | YAF © 2003-2009, Yet Another Forum.NET
This page was generated in 0.034 seconds.