logo

Live Production Software Forums


Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

2 Pages12>
Options
Go to last post Go to first unread
mark  
#1 Posted : Tuesday, January 17, 2017 5:03:48 AM(UTC)
mark

Rank: Advanced Member

Groups: Registered
Joined: 8/24/2016(UTC)
Posts: 35

Thanks: 3 times
Was thanked: 2 time(s) in 2 post(s)
Scenario
Computer i7 32MB Ram solid state M.2 hard drives
Vmix 18
5 video streams coming in as streams RTSP
4 camera replay recording
3 cameras 1 output
recording 8mb/s mpeg via ffmepg 1280 x 720 TS files

Due to intermittent nature of the filming I am doing we often loose cameras for a time (wireless)
what we are finding is Vmix completely hangs whilst it goes "looking" for these video streams.
Both the switching, replay and record fail each time a camera or 2 goes down.

IS there any way to set it up so by all means it keeps looking for these cameras but that the whole system does not just shut down whilst it is
doing so.
I initially thought it was resources but it does not appear to be the issue

Any ideas out there?

Mark
admin  
#2 Posted : Tuesday, January 17, 2017 7:08:19 AM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,156
Man
Location: Gold Coast, Australia

Was thanked: 4157 time(s) in 1494 post(s)
Hi Mark,

I can confirm that vMix should reconnect to rtsp streams in the background, so it is certainly strange that everything is hanging.
Might be best to drop us an email to info@vmix.com.au and go to Settings -> About and click Send Support Report (preferably with the preset open) so we can investigate further.

Thanks,

Martin
vMix
pm  
#3 Posted : Tuesday, January 17, 2017 10:38:35 AM(UTC)
pm

Rank: Advanced Member

Groups: Registered
Joined: 11/28/2015(UTC)
Posts: 182

Thanks: 10 times
Was thanked: 32 time(s) in 27 post(s)
Hello

I can confirm this hanging during reconnect of lost RTSP streams.

I work with 4 RTSP cameras (cabled), 3 instant replays, recording in 720p50/mp4 and streaming. Normally it works without a problem. One week ago, we had a cabling issue at the main camera.

?t=5147
- Main camera started flickering
- vMix was responding: Match clock was running (controlled by external application through api) and I was able to switch to another camera.

?t=5179
- Main camera signal was lost, only black
- vMix was hanging. All cameras were freezing, api was not responding and changing camera with xkeys keyboard was not possible.

?t=5224
- Some more freezes during main camera reconnect.
- Also the match clock does not slide in as usual (because vMix was hanging?).

?t=5310
- Another freeze including match clock.

Hope this information can help.

Regards,
Patrick
thanks 1 user thanked pm for this useful post.
mark on 1/17/2017(UTC)
admin  
#4 Posted : Tuesday, January 17, 2017 11:48:32 AM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,156
Man
Location: Gold Coast, Australia

Was thanked: 4157 time(s) in 1494 post(s)
If possible, could you email us the log and xml files from the replay folder for that session.
I have been running tests with rtsp disconnecting and have not been able to recreate any hanging (other than the obvious temporary freezing of the rtsp camera itself)

Thanks,

Martin
vMix
pm  
#5 Posted : Tuesday, January 17, 2017 3:43:57 PM(UTC)
pm

Rank: Advanced Member

Groups: Registered
Joined: 11/28/2015(UTC)
Posts: 182

Thanks: 10 times
Was thanked: 32 time(s) in 27 post(s)
Sent by email.

Regards,
Patrick
mark  
#6 Posted : Tuesday, January 17, 2017 11:31:05 PM(UTC)
mark

Rank: Advanced Member

Groups: Registered
Joined: 8/24/2016(UTC)
Posts: 35

Thanks: 3 times
Was thanked: 2 time(s) in 2 post(s)
This sounds very very similar to what I am getting
Mark

pm wrote:
Hello

I can confirm this hanging during reconnect of lost RTSP streams.

I work with 4 RTSP cameras (cabled), 3 instant replays, recording in 720p50/mp4 and streaming. Normally it works without a problem. One week ago, we had a cabling issue at the main camera.

?t=5147
- Main camera started flickering
- vMix was responding: Match clock was running (controlled by external application through api) and I was able to switch to another camera.

?t=5179
- Main camera signal was lost, only black
- vMix was hanging. All cameras were freezing, api was not responding and changing camera with xkeys keyboard was not possible.

?t=5224
- Some more freezes during main camera reconnect.
- Also the match clock does not slide in as usual (because vMix was hanging?).

?t=5310
- Another freeze including match clock.

Hope this information can help.

Regards,
Patrick

admin  
#7 Posted : Wednesday, January 18, 2017 3:24:53 AM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,156
Man
Location: Gold Coast, Australia

Was thanked: 4157 time(s) in 1494 post(s)
I've just emailed you both a test version that should hopefully fix this problem.
Try it out and let me know if it works.

Regards,

Martin
vMix
thanks 1 user thanked admin for this useful post.
SHMD on 1/18/2017(UTC)
thepelell  
#8 Posted : Monday, January 23, 2017 9:27:33 AM(UTC)
thepelell

Rank: Advanced Member

Groups: Registered
Joined: 1/12/2013(UTC)
Posts: 51
Location: italy

Thanks: 1 times
Was thanked: 2 time(s) in 1 post(s)
i am having the same problem with vmix17, still haven't tried 18. If I loose an rtsp camera (and having at least 7 wireless cams it can happen several times a day), recording will stop and vmix hangs for around 10 secs. This didn't happen up until the first update of v17. If the camera is imported via vlc-ndi vmix will not hang. I will try with v18 soon.
admin  
#9 Posted : Monday, January 23, 2017 12:00:16 PM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,156
Man
Location: Gold Coast, Australia

Was thanked: 4157 time(s) in 1494 post(s)
vMix 18.61 has just been posted which should resolve this problem
thanks 1 user thanked admin for this useful post.
SHMD on 1/25/2017(UTC)
thepelell  
#10 Posted : Tuesday, January 24, 2017 12:17:30 PM(UTC)
thepelell

Rank: Advanced Member

Groups: Registered
Joined: 1/12/2013(UTC)
Posts: 51
Location: italy

Thanks: 1 times
Was thanked: 2 time(s) in 1 post(s)
unfortunately the proble is still with us on 18.0.0.61

tried only with 1 rtsp camera and 2 video files playing in loop.
The first time I only disconnected network cable from camera and waited for connection error in vmix, the video file playing and the other overlay video were still running. I reconnected the cable and the camera went back online without problems.
I then removed power from the camera, and after around 5 secs, recording stopped and got error message. Video playback halted as well..

========================================
18.0.0.61 - CONNECTION ERROR - 23/01/2017 17:09:19
========================================
System.Net.Sockets.SocketException: Impossibile stabilire la connessione. Risposta non corretta della parte connessa dopo l'intervallo di tempo oppure mancata risposta dall'host collegato 192.168.1.23:554
in System.Net.Sockets.TcpClient.Connect(String hostname, Int32 port)
in ezzzzzk..ctor(Uri a)
in lt.e(StreamType a, String a)
in lt.g(Object a)
========================================
18.0.0.61 - CONNECTION ERROR - 23/01/2017 17:12:04
========================================
System.Net.Sockets.SocketException: Impossibile stabilire la connessione. Risposta non corretta della parte connessa dopo l'intervallo di tempo oppure mancata risposta dall'host collegato 192.168.1.23:554
in System.Net.Sockets.TcpClient.Connect(String hostname, Int32 port)
in ezzzzzk..ctor(Uri a)
in lt.e(StreamType a, String a)
in lt.g(Object a)
thepelell  
#11 Posted : Tuesday, January 24, 2017 12:22:56 PM(UTC)
thepelell

Rank: Advanced Member

Groups: Registered
Joined: 1/12/2013(UTC)
Posts: 51
Location: italy

Thanks: 1 times
Was thanked: 2 time(s) in 1 post(s)
========================================
18.0.0.61 - CONNECTION ERROR - 23/01/2017 17:10:58
========================================
ezzzzzl: Timed out waiting for frame.
in lt.g(Object a)
========================================
18.0.0.61 - RE - 23/01/2017 17:11:26
========================================
vMix.VMIXException: Recording has stopped unexpectedly. ---> System.Exception: Codec Not Responding: TotalFrames: 1915
--- Fine dell'analisi dello stack dell'eccezione interna ---
in iw.zzi()
in gzzzzzw.d()


now I still have the rtsp camera unplugged, and I still have it as input in vmix giving me connectio error. Playback of video file is intermittent, it pauses video but I see audio vumeters moving. Stats show 34 source dropped, 830 render dropped and 4 queue for that video file.



thepelell  
#12 Posted : Tuesday, January 24, 2017 12:52:24 PM(UTC)
thepelell

Rank: Advanced Member

Groups: Registered
Joined: 1/12/2013(UTC)
Posts: 51
Location: italy

Thanks: 1 times
Was thanked: 2 time(s) in 1 post(s)
my system is:

Windows 7 pro service pack 1
Intel i7 3770 3.4G
16Gb ram
Nvidia GTX660 with driver 10.18.13.6869
2 x Blackmagic Intensity Pro PCI cards


admin  
#13 Posted : Tuesday, January 24, 2017 1:51:20 PM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,156
Man
Location: Gold Coast, Australia

Was thanked: 4157 time(s) in 1494 post(s)
Are you using replay? The bug fixes are specific to replay reconnection to rtsp cameras.

Can you confirm the camera brand and model?
thepelell  
#14 Posted : Tuesday, January 24, 2017 2:10:41 PM(UTC)
thepelell

Rank: Advanced Member

Groups: Registered
Joined: 1/12/2013(UTC)
Posts: 51
Location: italy

Thanks: 1 times
Was thanked: 2 time(s) in 1 post(s)
no replay. Here is a video with the problem.
As you can see only 1 rtsp cam and 1 video file and ticker.
Camera is a Grandstream but I can't give you exact model at the moment. But in previous tests with V17 camera model was irrevelant, it happened with every camera I had (Grandstream, Vivotek, Auvidea HDMI board encoder)

pm  
#15 Posted : Tuesday, January 24, 2017 4:45:15 PM(UTC)
pm

Rank: Advanced Member

Groups: Registered
Joined: 11/28/2015(UTC)
Posts: 182

Thanks: 10 times
Was thanked: 32 time(s) in 27 post(s)
Some tests from my side:

Reconnects with active instant replay session is stable now. After the reconnect of the RTSP camera, recording starts automatically again.

Without instant replay session, I see the following behaviour (which goes into direction of user "thepelell").

Disonnecting RTSP camera
- camera input shows "CONNECTION ERROR"
- additional video is playing
- GUI is responsive

Connecting RTSP camera
- camera input shows "CONNECTING" for few seconds (5s to 15s)
- during this message: additional video freezes in output preview and transitions are not possible, slider below video is moving
- this only occurs if Fullscreen is set to "MultiView", if Fullscreen is set to "Output" there is no freezing during "CONNECTING"

Regards,
Patrick
IceStream  
#16 Posted : Wednesday, January 25, 2017 10:34:34 AM(UTC)
IceStream

Rank: Advanced Member

Groups: Registered
Joined: 3/7/2012(UTC)
Posts: 2,602
Man
Location: Canada

Thanks: 33 times
Was thanked: 501 time(s) in 470 post(s)
@ thepelell

Perhaps totally unrelated, but I couldn't help but notice that you were recording simultaneously.
What were your recording settings and hard drive specs?
I've had similar "hiccups", that to me were more hard drive related (read/write timeout sort of thing) when vMix CPU and/or GPU are dealing with matters at hand, in your case, Input signal loss while playing a video with ticker overlay and recording simultaneously.


Ice
pm  
#17 Posted : Wednesday, January 25, 2017 12:00:54 PM(UTC)
pm

Rank: Advanced Member

Groups: Registered
Joined: 11/28/2015(UTC)
Posts: 182

Thanks: 10 times
Was thanked: 32 time(s) in 27 post(s)
@IceStream

Exactly the same behaviour on my system, no recording involved.

Patrick
thepelell  
#18 Posted : Thursday, January 26, 2017 12:01:27 PM(UTC)
thepelell

Rank: Advanced Member

Groups: Registered
Joined: 1/12/2013(UTC)
Posts: 51
Location: italy

Thanks: 1 times
Was thanked: 2 time(s) in 1 post(s)
I tried the same exact configuration without recording and had the same problem. When vmix tries to reconnect the rtsp camera it hangs badly.
pm  
#19 Posted : Thursday, January 26, 2017 12:20:03 PM(UTC)
pm

Rank: Advanced Member

Groups: Registered
Joined: 11/28/2015(UTC)
Posts: 182

Thanks: 10 times
Was thanked: 32 time(s) in 27 post(s)
thepelell, you also see a difference when you're choosing "Output" in fullscreen settings? On my system, only the check mark in popup menu is relevant, it's not necessary to enable fullscreen to see that vMix is not hanging anymore.
admin  
#20 Posted : Thursday, January 26, 2017 1:10:05 PM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,156
Man
Location: Gold Coast, Australia

Was thanked: 4157 time(s) in 1494 post(s)
Thanks for the reports, the MultiView being on was what I needed to track down the bug.
It's to do with an obscure bug in the .NET Framework, but i'll be able to release a fix for it in the next update due out soon.

Regards,

Martin
vMix
thanks 2 users thanked admin for this useful post.
sinc747 on 1/27/2017(UTC), SHMD on 1/28/2017(UTC)
Users browsing this topic
Guest
2 Pages12>
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.